Support and Warranty Request Form

Important Update: Technical Support Policy Changes – Effective 9/1/2025

At Blue Planet Energy, we are committed to delivering exceptional service and long-term value to our dealer network. To ensure we can continue supporting you with the expertise and responsiveness you rely on, we are implementing changes to our technical support model.

What’s Changing?
Beginning 9/1/2025, all technical support provided by Blue Planet Energy will be billed on a time-spent basis.

Key Updates:

• All support tickets will require a down payment of $250 before any support services are initiated, including warranty requests for diagnosis of the claim. 
  
  • Link to downpayment here
• All hours logged by our technical, and engineering team in support of the ticket will be included on the final invoice billed at $250 per hour. BPE will let you know the estimated amount of hours your support request will take. Please keep in mind support tickets may take longer than anticipated due to unforeseen complications with the ticket.
• A final invoice will be issued once the ticket is resolved. Any additional balance due will be billed at that time.
• Unpaid invoices will result in suspension of all future support services until the account is brought current.

We understand that billing for support time may be a new adjustment, and we are committed to transparency and fairness throughout this process. Our goal is to ensure reliable, sustainable support that reflects the high standards our partners expect.

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